National Certified Addiction Counselor, Level 2 (NCAC II) Practice Exam Exam

What does Continuous Quality Improvement (CQI) focus on?

1. Eliminating all risks in treatment

2. Daily improving performance across all processes

3. Increasing the workload of employees

4. Providing the same services continuously without assessment

The correct answer is: Daily improving performance across all processes

Continuous Quality Improvement (CQI) is fundamentally about ongoing enhancement of services and processes within an organization. It emphasizes the need to continually assess and refine practices to improve patient outcomes and organizational efficiency. By focusing on daily improvements, CQI encourages an environment where feedback and data are utilized to foster systematic learning and encourage innovation. This approach recognizes that incremental changes can lead to significant benefits over time, promoting a culture of excellence and responsiveness to both patient needs and organizational goals. The other choices do not align with the principles of CQI. For instance, attempting to eliminate all risks in treatment is not feasible; rather, CQI focuses on understanding and managing risks effectively. Increasing the workload of employees does not correlate with the goals of CQI, which seeks to optimize processes, often with the end goal of reducing unnecessary burdens. Lastly, providing the same services without assessment contradicts the essence of CQI, which relies on continuous evaluation and adjustment to enhance service quality. Thus, the correct answer reflects the core mission of CQI in striving for ongoing performance improvements.